Experience
IT Help Desk Specialist | North Carolina Administrative Office of the Courts | State of North Carolina
Raleigh, NC, 2022 – present
Provide routine and non-routine support for a broad range of NCAOC applications for Judicial Branch & Law Enforcement staff statewide over the phone, via Ivanti Ticketing system, and through Remote Desktop sessions. Coordinate with team members to resolve tickets within SLA guidelines.
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IT User Support Technician | North Carolina State Laboratory | Temporary Solutions
Raleigh, NC, 2021-2022
Use of Ivanti Endpoint Manager to deploy images, scheduled tasks, deploy software packages, and run queries to detect machines out of compliance. DUO Two-Factor Authentication administration, deployment, and development of documentation. Active Directory & Office 365 administration for users, machines, and groups.
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End User Services Technician | UNC Medical Center in Chapel Hill | TekSystems
Chapel Hill, NC 2020 – 2021
Use ServiceNow ticketing system to document, correspond, and schedule troubleshooting appointments. Push approved software on users’ workstations via SCCM. Upgrade OS from Windows 7 to Windows 10. Backup user data onto designated server. Maintain equipment inventory. Support remote users via Bomgar. Use PXE to image new machines for staff members in the medical center.
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End User Services Technician | Florida East Coast Realty
Miami, FL 2017 – 2020
Provide in person, on-site end user support. Installing/configuring devices, managing user accounts via Active Directory. Diagnose and repair hardware (laptops, desktops, and printers), software, Windows operating systems, and peripheral issues. Developing technical training documentation and managing the training of users across multiple sites.
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Technical Support Technician | NetTALK
Miami Gardens, FL 2015 – 2016
Use of a ticketing system to document, correspond, and schedule troubleshooting appointments. Troubleshooting over the phone, via email, and chat. Identify, escalate, and follow up on complex issues to higher-level IT staff.
Education
Associate's Degree in Computer Science
Miami Dade College, 2015 – 2017
Certifications
Microsoft Certified: Azure Fundamentals (AZ-900)
Issued: May 2025
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Microsoft Certified: Azure Administrator Associate(AZ-104)
Issued: March 2026
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Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
Coming Soon
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Microsoft Certified: Azure AI Fundamentals (AI-900)
Coming Soon
Applied Skills Labs
Microsoft Applied Skills: Get started with identities and access using Microsoft Entra
Issued: October 2025
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Microsoft Applied Skills: Get started with Azure management tasks
Issued: October 2025
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Microsoft Applied Skills: Administer Active Directory Domain Services
Issued: October 2025
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Microsoft Applied Skills: Get started with cloud security and monitoring tasks
Issued: November 2025
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Microsoft Applied Skills: Deploy and configure Azure Monitor
Issued: January 2026
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Microsoft Applied Skills: Secure storage for Azure Files and Azure Blob Storage
Issued: January 2026